System health
Continuous monitoring of servers, workstations, and network devices, so we catch problems before they reach you.
Remote Support Portal
MicroRemote, Instant Remote Support
Access the MicroRemote custom support portal for immediate, secure remote service — plus proactive monitoring that keeps your systems safe, secure, and productive between sessions.
How It Works
A secure remote session in four steps
You are always in control — a session starts only when you launch it, and you can watch and end it at any time.
- 1
Reach our team
Call (610) 965-5440 ext. 1 or start a message. A Micro Innovation technician confirms who you are and what you need help with.
- 2
Launch MicroRemote
Open the MicroRemote portal and run the lightweight support app. It starts a session only when you launch it — nothing runs in the background.
- 3
We connect securely
You approve the connection and watch the whole session. Our technician sees your screen, diagnoses the issue, and fixes it with you.
- 4
Done and documented
When the work is finished the session ends and access closes. We log what we did so your support history stays complete.
Proactive Monitoring
Remote Monitoring & Management, backed by our NCC
MicroRemote is more than on-demand help. As a managed service, our Remote Monitoring & Management (RMM) agent keeps a two-way link back to our Network Control Center to watch, maintain, and protect your systems around the clock.
Patch & updates
Operating-system and application patches applied on a managed schedule to keep every device current and secure.
Asset tracking
A live inventory of the hardware and software across your business for planning, licensing, and refresh decisions.
Proactive alerts
Automated email alerts on device status and thresholds route the right issue to the right technician automatically.
Remote restarts & fixes
Two-way management back to our Network Control Center lets us restart services and resolve many issues without a visit.
Analytics & reporting
Trend and performance analytics turn day-to-day monitoring into clear recommendations for your technology roadmap.
Secure and consent-based, every time
Remote sessions are encrypted end to end and never start without your approval. You see everything our technician does and can end the session instantly. For critical outages, 24 Hour Emergency Service is available — call (610) 965-5440 and we will get you back online.
Encrypted sessions You approve each connection
Need Help Right Now?
Start a MicroRemote session
Launch the remote support portal or call our team at (610) 965-5440 ext. 1. Already a managed client? Your systems are already covered by proactive monitoring.